Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • We offer a 1–hour solution warranty with all our web hosting packages, meaning every single assistance inquiry you send is going to be answered to in less than 1 hour max. Our support company members have been trained to efficiently correct any issue and to provide you with well–timed guidance on any trouble that you might have.

  • Top quality support service
  • A Top–quality Support Service

  • Our technical support service is offered by a group of trained consultants who are prepared to respond to your request right away. It is easy to get hold of the tech support team by opening a help and support ticket from your Web Site Control Panel or by posting us an e–mail. On business days, you may as well contact us on the phone or make use of the online chat solution.

  • Intuitive help center
  • An Intuitive Help Section

  • J.L.HOST has included a detailed information base into the Control Panel so that you can get effective step by step recommendations at any time. Each part of the Control Panel possesses its own contextual guide area presenting a variety of how–to articles. We have also made video clips to supply you with a superior idea of exactly how to complete any given activity.