If you’re a site owner, a problem could always emerge and it does not necessarily need to be related to the web hosting service. For example, something may go wrong when you update an application or some important content can be edited or deleted incidentally. Regardless of what the essence of the problem may be, you’ll have to touch base with the customer service team and ask them to recover a backup or to help you troubleshoot the problem that you’re confronting. How fast they will do this will determine the interval of time that your sites will be inaccessible. For particular sites like community websites or online shopping portals, a repeated outage period often equals lost clients and money. Hence, it’s essential to use the services of a web hosting company that offers not only a good help desk support service, but also a timely one.
One-Hour Response Guarantee in Web Hosting
Our guaranteed max reply time for any client support ticket that you submit or any e-mail that you write is just sixty minutes, even in case you contact us during weekends and legal holidays. Whatever the essence of your enquiry or problem may be, we will lend you a hand instantly and will provide you with the necessary information to sort out any problem with your websites. The actual reaction time usually does not exceed 15 to 20 minutes, which suggests that you can just forget about waiting for hours to get an issue solved or even worse than that – waiting around a whole day only to obtain a reply that more info is needed while nothing is sorted out. We will assist you without any delay since we are aware of how invaluable time can be in the dynamic digital space. The 1-hour reply guarantee is valid for any technical or billing inquiry that you might have in regards to our web hosting.