If your web hosting company provides live chat support, you are able to speak to an agent in real-time and find out helpful information or get an issue resolved in a timely manner. The key advantage of using chat compared to calling to talk to a live person is that you'll need just a computer with access to the world wide web, therefore you won't pay any rates when you are in another country or state. What's more, it is easier to copy and paste info for instance domains, usernames or error messages in other words details that are sometimes hard to share with the other side on the telephone. The real-time chat is also a quicker option to contact the website hosting service provider's support team in comparison to using a ticketing system. Last, but not least, if some trouble requires a bit more time to be taken care of, you can do something else while you wait for support on the live chat, so you won't waste time - something that is impossible in case you are on the telephone.