If your web hosting company provides live chat support, you are able to speak to an agent in real-time and find out helpful information or get an issue resolved in a timely manner. The key advantage of using chat compared to calling to talk to a live person is that you'll need just a computer with access to the world wide web, therefore you won't pay any rates when you are in another country or state. What's more, it is easier to copy and paste info for instance domains, usernames or error messages in other words details that are sometimes hard to share with the other side on the telephone. The real-time chat is also a quicker option to contact the website hosting service provider's support team in comparison to using a ticketing system. Last, but not least, if some trouble requires a bit more time to be taken care of, you can do something else while you wait for support on the live chat, so you won't waste time - something that is impossible in case you are on the telephone.
Live Chat Support in Web Hosting
As part of the support services that we offer for our web hosting, you will find live chat support that is available 24x7, even on holidays. You can get in touch with us regardless if you already have an account or not, as we can support you with almost anything, ranging from giving you common information regarding our services in case you aren't our client yet and you are thinking about purchasing one of our plans, to helping you with setting up an e-mail account in an e-mail client. A part of the issues are more technical and time-consuming, which means that you'll have to use the ticketing system which is incorporated into the Hepsia website hosting Control Panel, but we can save you precious time and help you in real time on the live chat for a number of things.